REFUND AND RETURNS POLICY

Effective Date: 08/01/2026
Last updated: July 2, 2026

Summary

Thank you for choosing REVOIPTV. In short: if you’re not satisfied with your subscription, we offer a 30-day money-back guarantee from the date of purchase. Physical products (if purchased) can be returned within 30 days, provided they’re unopened, unused, and in their original packaging. This page explains, in plain language, exactly how eligibility works, how to request a refund, how long it takes, and what happens with trials, renewals, and cancellations.

We wrote this policy so you don’t have to guess. If anything below is unclear, our contact team is happy to walk you through it before you submit a request — see the troubleshooting-first section further down. You can also check our FAQs or our full Terms of Service for related details.

Eligibility and Conditions

Refund and return eligibility depends on what you purchased and the circumstances of your request. Below is how eligibility works for each case.

Subscription fees. Subscription fees are generally non-refundable. Refund requests outside of the money-back guarantee window below are considered on a case-by-case basis, and eligibility depends on the specific circumstances of the request.

Money-back guarantee on subscriptions. We offer 30 days money back if you are not satisfied with your subscription. This is separate from the case-by-case review above — if your request falls within 30 days of purchase, it qualifies under this guarantee.

Digital products generally. Given the nature of digital services, returns for digital products such as subscriptions may not be accepted unless there is a material defect that prevents use of the service. If you believe you have encountered a material defect, tell us the details when you contact support so we can confirm it and process your request correctly.

Physical products. If REVOIPTV offers any physical products, returns are accepted within 30 days of the purchase date, provided the product is unopened, unused, and in its original packaging.

Service disruptions. In the event of a service disruption or technical issue on our end, we will make reasonable efforts to provide a remedy, such as extending your subscription period or offering an alternative solution.

We reserve the right to deny a refund if a request does not meet the criteria above, and returns that do not meet the stated conditions may not be accepted. That said, we review every request individually — we’re not looking for reasons to say no, we’re checking that a request fits within the guarantee window and conditions described on this page so we can process it fairly and consistently for every customer.

How to Request a Refund

Requesting a refund is straightforward. Follow these steps:

1. Email our customer support team at [email protected].
2. Include your order details, such as your order number, the email address used at checkout, and the purchase date.
3. Add a brief explanation of the reason for your refund request, including any relevant details (for example, a description of a technical issue).
4. Our team will review your request and respond with next steps, including whether troubleshooting can resolve the issue first (see below).

For physical product returns, contact support first to initiate the return process. We will provide instructions on how to return the product.

To help us process your request as quickly as possible, please have the following ready when you email us:

• The email address associated with your REVOIPTV account.
• Your order or invoice number, if you have it.
• The date you purchased or renewed your subscription.
• A short description of why you’re requesting a refund, including any error messages or issues you experienced.

Troubleshooting First

Most service issues can be fixed quickly. Before processing a refund for a technical problem, our support team will work with you to identify and resolve the issue — whether that’s a setup step, a device or app configuration, or a temporary service disruption. If the issue can’t be resolved and it affects your ability to use the service, we’ll proceed with your refund request under the applicable policy above. Reach out any time at /contact/ or via [email protected].

Processing Times and Method

Once a refund is approved, we process it back to your original payment method wherever possible. We aim to initiate approved refunds promptly after confirming eligibility, but the exact timing of when funds appear in your account depends on your payment provider or bank, not on REVOIPTV — some providers post refunds within a few business days, while others may take longer to reflect on your statement or card balance.

If you don’t see your refund after a reasonable amount of time, we recommend checking with your payment provider first, since they control the final posting date. If you still have questions after checking with them, reach out to us at [email protected] and we’ll help confirm the status on our end.

Free Trial vs. Paid Plans

If you’re using a free trial, no payment is taken during the trial period, so there is nothing to refund until you choose to convert to a paid plan. This makes the free trial the easiest way to try REVOIPTV risk-free — you can explore the service and decide whether it’s right for you before any money changes hands.

Once you subscribe to a paid plan, the refund terms on this page apply from your purchase date, including the 30-day money-back guarantee described above. If you have questions about what’s included in the trial versus a paid plan, our FAQs page or the contact team can help before you upgrade.

Renewals and Cancellations

You can cancel your subscription at any time to stop future renewals. Cancelling stops your subscription from renewing going forward, but it does not automatically trigger a refund for a payment already made. Refund eligibility for a completed payment — whether it’s your original purchase or a renewal charge — is determined under the eligibility rules above, including the 30-day money-back guarantee where applicable.

We recommend reviewing your renewal date before it processes if you’re considering cancelling, so you can decide whether to cancel in advance or request a refund afterward under this policy. If you’re unsure how to cancel, when your next renewal is due, or how a cancellation will affect your account, contact [email protected] and we’ll help you sort it out.

Digital Service Nature

REVOIPTV is a digital service. Activation of your subscription means service delivery has begun, which is why digital products are treated differently from physical goods under this policy. As noted above, returns for digital products such as subscriptions may not be accepted unless there is a material defect that prevents use of the service — outside of that, the 30-day money-back guarantee is the primary path for a refund if you’re not satisfied.

Exclusions

The following limits apply to refunds and returns:

• Subscription fees are generally non-refundable outside of the case-by-case review and the 30-day money-back guarantee described above.
• Digital products such as subscriptions are not eligible for return unless there is a material defect that prevents use of the service.
• Physical product returns are only accepted if the product is unopened, unused, and in its original packaging, within 30 days of purchase.
• Requests that do not meet the eligibility criteria described in this policy may be denied.

Chargebacks

If you have a billing concern, please contact us first at [email protected] before filing a chargeback with your bank or card provider. Most issues can be resolved faster and more simply by working directly with our support team, and it helps us serve you better.

Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Email: [email protected]

REVOIPTV LTD
152-160 City Road
London, EC1V 2NX
United Kingdom

You can also review our Terms of Service, visit our FAQs, or reach out through our Contact page.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Please check this page periodically for the latest information. By using REVOIPTV, you agree to the terms outlined in this Refund and Returns Policy.