How to Factory Reset a TVIP Box (Step-by-Step Guide for 2026)

To factory reset a TVIP box, press S.INFO → 4 → 9 → S.INFO on the remote, then confirm with OK — this works on firmware 3.8.6 and newer (TVIP 410, 412, 415, 501, 605, 615, 705). On older boxes running firmware below 3.6.8, such as the TVIP 110, hold the Power button for 5 seconds and confirm. Both wipe the portal URL, MAC registration, and all saved settings, returning the box to its out-of-the-box state.

TVIP boxes are dedicated IPTV set-top boxes, often called the “Russian equivalent of MAG boxes,” running their own Linux-based middleware with a distinctive MAC address range starting at 10:27:BE:XX:XX:XX. A factory reset is the fastest way to clear corrupted settings, remove a leftover portal from a previous provider, or fix a box that no longer boots into its app correctly. This guide covers every reset method by model and firmware, what actually gets erased, a recovery-mode option most tutorials skip, and exactly how to get your service running again afterward.

Before You Reset: Rule Out the Remote Control

A factory reset should be your last step, not your first. Frozen menus, skipped inputs, and buttons that seem to do nothing are frequently caused by a weak or mispaired remote, not a fault in the box itself. Since a reset wipes your portal URL and every saved preference, it’s worth ruling this out first.

• Swap in fresh batteries and check for a clear line of sight to the IR sensor.
• Test whether any button responds at all, even outside the reset sequence.
• Try power-cycling the box (unplug 30 seconds, plug back in) before touching the remote further.

If the remote checks out and the problem continues, see our full guide to fixing a TVIP remote control problem for re-pairing and IR sensor tests, or proceed with the reset steps below.

How to Factory Reset a TVIP Box: 3 Methods

Which method works depends on your exact model and firmware version. All three are done without opening the case or using any tools.

Method 1: Remote Button Combo (Firmware 3.8.6+)

This is the standard method for current TVIP models: 410, 412, 415, 501, 605, 615, and 705 on firmware 3.8.6 or newer.

1. On the remote, press S.INFO.
2. Press 4.
3. Press 9.
4. Press S.INFO again.
5. A prompt appears on screen: “Do you want to make factory reset that will clear ALL settings?”
6. Press OK to confirm.

The box reboots into factory defaults immediately — the whole process takes under a minute on most models.

Method 2: Power Button Hold (Older Models, Firmware Below 3.6.8)

Use this on legacy boxes such as the TVIP 110 that don’t respond to the button combo above.

1. Point the remote at the box and hold the Power button for 5 seconds.
2. Wait for the on-screen confirmation message.
3. Press OK to confirm the reset.

Method 3: Android Recovery Mode (Android-Based TVIP Mediacenters)

Newer Android-OS TVIP mediacenter models support a recovery-mode wipe that most guides leave out — useful when the box won’t boot far enough to show the normal factory-reset prompt.

1. Power on the device and immediately, rapidly press the DEL button repeatedly using the IR remote only (not a USB keyboard) to enter recovery mode.
2. In the recovery menu, navigate to Wipe data / factory reset.
3. Confirm by selecting Yes.
4. Select Reboot system now to finish.

According to the official TVIP Wiki, this recovery-mode path is specific to Android-based mediacenters and must be triggered with the IR remote, not the box’s front panel.

Not sure which firmware you’re on? Check the System Information menu before resetting, or confirm your model against the official TVIP website.

Comparing the Three Reset Methods

When Should You Factory Reset a TVIP Box?

A reset is the right call when:

• Switching IPTV providers and you need to clear a previous portal URL completely.
• The channel list or EPG won’t load even though the internet connection is confirmed working.
• The box freezes repeatedly and a power cycle alone doesn’t fix it.
• Settings appear corrupted — wrong language, broken parental controls, or a portal that won’t save.

It’s usually not the right call for a simple buffering issue, which is more often a network or provider-side problem than something a reset can fix.

What a Factory Reset Actually Erases

Knowing exactly what gets wiped helps you prepare in advance and recover faster afterward.

• Portal URL wiped: Your IPTV portal address is deleted and must be re-entered manually on first boot.
• MAC registration cleared: The box’s MAC registration with your provider is removed. You’ll need to re-register the MAC (format 10:27:BE:XX:XX:XX) with your provider or subscriber account.
• All user settings erased: Language, parental controls, EPG configuration, and any custom preferences are removed.
• Firmware is untouched: A factory reset does not downgrade, update, or remove the firmware — only settings for the currently installed version are reset.

Before you reset, write down your portal URL and MAC address. Most IPTV providers can also look up your MAC in their system if you’ve misplaced it.

Troubleshooting: If the Reset Doesn’t Work

• Wrong method for your firmware: Method 1 requires firmware 3.8.6+. Older firmware needs Method 2, and some Android mediacenters need Method 3.
• Remote not responding: Replace batteries and confirm line-of-sight to the IR sensor — a weak signal can drop keys mid-sequence. See our TVIP remote control troubleshooting guide for a full checklist.
• Sequence timing: Press the combo at a normal, even pace. If it doesn’t register, restart from S.INFO rather than continuing partway through.
• Box frozen or unresponsive: Unplug from the wall for 30 seconds, plug back in, then retry the reset sequence.
• Reset completes but issue persists: Check for a firmware update in the system menu — some bugs need a firmware fix, not just a settings wipe.

For more device-specific fixes, the RevoIPTV tutorials hub covers common setup and connectivity issues across supported devices.

After the Reset: Getting Back Online

Once the box reboots to factory defaults, follow these steps to restore service:

1. Connect to your network — Ethernet or Wi-Fi, whichever you normally use.
2. Enter your portal URL — in the network/portal settings menu, type the URL supplied by your IPTV provider.
3. Register your MAC address — log into your subscriber account, or contact your provider, and add the MAC printed on the box or shown in System Information.
4. Launch your IPTV app — channels and VOD should load once the portal and MAC are both active.

If you’re setting the box up from scratch, our step-by-step guide to setting up IPTV on a TVIP box walks through portal entry and MAC registration in more detail. Looking for a service to pair with your freshly reset box? Check RevoIPTV’s supported IPTV applications, compare pricing and subscription plans, or start with an instant IPTV free trial before committing. Resellers can also review the IPTV reseller packages.

FAQ

Will a factory reset delete my IPTV subscription?

No. A factory reset only clears settings stored on the TVIP box itself — your subscription and MAC registration live on the provider’s server, separately. You’ll need to re-enter your portal URL and re-register the MAC afterward, but the subscription stays active.

Which button sequence resets a TVIP box?

On firmware 3.8.6 or newer (TVIP 410, 412, 415, 501, 605, 615, 705), press S.INFO → 4 → 9 → S.INFO, then confirm with OK. On older models like the TVIP 110 (firmware below 3.6.8), hold the Power button for 5 seconds and confirm.

My TVIP box won’t boot far enough to show the reset prompt — what do I do?

Try Android recovery mode: power on the device and rapidly press DEL on the IR remote to enter recovery, then select Wipe data / factory reset. This applies to Android-based TVIP mediacenters and works even when the normal interface won’t load.

How do I find my TVIP box’s MAC address after a reset?

It’s printed on a sticker on the underside of the box, and also viewable in the System Information menu once it reboots. TVIP MAC addresses always begin with 10:27:BE.

Is a factory reset the same as a firmware update?

No. A factory reset restores settings to defaults for the firmware currently installed — it does not change, update, or remove the firmware. Updating firmware requires the update option in the system menu, following the process on the official TVIP site.

My TVIP box is frozen and won’t respond to the remote — what should I try first?

Unplug the power cable for 30 seconds, then plug it back in. If it’s still unresponsive, confirm the remote is working (fresh batteries, clear IR line of sight) before assuming the box itself is faulty. If the remote works and the box remains stuck, the factory reset sequence — or recovery mode on Android models — is the appropriate next step.